Terms & Conditions
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”).
By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services. These Terms and various other policies are binding as per the provisions of the Information Technology (Intermediaries guidelines) Rules, 2011 formulated under the Information Technology Act of 2000.
In these Terms, references to “you”, “User” shall mean the end user accessing the Website, its contents and using the Services offered through the Website, “Service Providers” mean independent third party service providers, and “we”, “us” and “our” shall mean sageorganik.com.
- Introduction:
- a) sageorganik.com (“Website”) is an e-commerce portal made primarily to sell.
- b) Legal Name – Sage11, 2, Silver Oak Farm Rd, Ghitorni
New Delhi - 110030, India
- c) Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time. sageorganik.com at its sole discretion reserves the right not to accept a User from registering on the Website without assigning any reason thereof.
- User Account, Password, and Security:
You will receive a password and account designation upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify sageorganik.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Sage11 cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 2.
- Services Offered:
Sage11 provides a number of Internet-based services through the Web Site (all such services, collectively, the “Service”). One such service enables users to purchase organic food products and other essential products, and beverages (collectively, “Products”). The Products can be purchased through the Website through various methods of payments offered. In addition, these terms and policies may be further supplemented by Product specific conditions, which may be displayed on the webpage of that Product.
- Other policies:
The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy, Shipping and Return Policy, and Cancellation Policies of sageorganik.com. These policies are an integral part of the terms and conditions and shall be read together with the terms and conditions contained herein. The user further consents that the terms and contents of such policies are acceptable to him.
- Limited User:
The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that Sage Organik name is stated as the source and prior written permission of sageorganik.com is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted. Images are not meant to copy and use. Images and texts are whole and sole property of sageorganik.com.
- User Conduct and Rules:
You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:
(a) defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
(b) publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
(c) upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents; you own or control the rights thereto or have received all necessary consents;
(d) upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer;
(e) conduct or forward surveys, contests, pyramid schemes or chain letters;
(f) download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
(g) falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
(h) violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
(i) violate any applicable laws or regulations for the time being in force in or outside India; and
(j) violate, abuse, unethically manipulate or exploit, any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere.
- User Warranty and Representation:
The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorised to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by zenmacoffee.com.
- Exactness Not Guaranteed:
Sage Organik – a unit of Sage11 hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as ordered by the user. The quality of any products, Services, information, or other material purchased or obtained by you through the Website may not meet your expectations.
The user hereby agrees and understands that the product in the image may differ in color and size due to variations in photographic lighting, different color profiles installed on user monitor/computer, ipad/other tables, mobiles and other viewing devices. The actual size of the product may also differ from that in the image. The user agrees, and confirms that he understands these problems and undertakes to bear the risks associated with it. sageorganik.com shall not be under any liability to inform and / or refund money to the customer on account of difference in color and sizes due to the reasons mentioned in this clause. The customer waives all rights to claim on account of the reasons mentioned in this clause.
- Intellectual Property Rights:
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, sageorganik.com owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to sageorganik.com without obtaining authorization from sageorganik.com
- Links To Third Party Sites:
The Website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of sageorganik.com or the Website and sageorganik.com is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. sageorganik.com is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. Sageorganik.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by zenmacoffee.com or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
- Disclaimer Of Warranties/Limitation Of Liability:
sageorganik.com has endeavored to ensure that all the information on the Website is correct, but sageorganik.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall sageorganik.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services or Products; (b) unauthorized access to or alteration of the user’s transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall sageorganik.com be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, sageorganik.com shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Sage Organik control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
- Indemnification:
You agree to indemnify, defend and hold harmless sageorganik.com from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by sageorganik.com that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.
- Pricing:
Prices, products and Services may change at discretion at any point in time without giving any prior information about the same.
- Shipping:
Title and risk of loss for all products ordered by you shall pass on to you upon sageorganik’s shipment to the shipping carrier.
- Termination:
- a) sageorganik.com may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached, violated, abused, or unethically manipulated or exploited any term of these Terms or anyway otherwise acted unethically.
- b) Notwithstanding Section 15.a above, these Terms will survive indefinitely unless and until sageorganik.com chooses to terminate them.
- c) If you or sageorganik.com terminates your use of the Website or any Service, sageorganik.com may delete any content or other materials relating to your use of the Service and sageorganik.com will have no liability to you or any third party for doing so.
- d) You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.
- Governing Law:
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at New Delhi only.
- Severability:
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
**Payment Gateways:**
Inform us of the payment gateways your company supports, such as Credit/Debit cards, PayPal, or others.
**Shipment Details:**
We want to ensure our products reach in good shape and condition to our customers.
Kindly do note that we use renowned third party vendors for shipping our products worldwide. Once the courier is shipped, we shall share the tracking id.
While we do the best packaging possible, it is impossible to guarantee 0 damage during shipments as it entirely depends on how the shipping company handles the courier in transit.
Should you have any complaints, please reach out to feedback@sageorganik.com with 4 sides clear picture of the product, 4 sides clear picture of the outer carton/cover/ bag carrying the package clearly mentioning the order id within 3 days of receiving the shipment.
We shall try to help in the best way possible but refunds are not guaranteed on products damaged during shipment.
Once the order is placed, it is dispatched from Sage Organik within 1 to 3 working days in normal circumstances. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes or any other events beyond our control.
**Refund & Cancellation Policy:**
Refund Policy:
We at Sage Organik have the highest quality standards and every product is inspected before shipping.
In the rare event, if a product is not as per your expectation then please contact feedback@sageorganik.com within 3 days post product delivery. We shall try to provide the best help possible.
Products with different batches can have variance in color, texture, taste and smell. Sage Organik makes natural products and every batch can have variations. The quality of the product and the ingredients are however the same as mentioned on the product. Sage Organik does not compromise on the product quality and ensures the highest quality standards are followed. Sage Organik will be unable to accept return or refund on factors like color, texture, taste and smell not meeting the expectations.
Cancellation Policy:
Orders once placed through sageorganik.com cannot be cancelled and no refunds will be made once an order has been successfully placed through sageorganik.com